- Do you guarantee ad approval?
Because we don’t personally own Facebook, and their advertising policies are constantly changing, we cannot guarantee the approval of all ad copy.
We can, however, assure you that we monitor the latest Facebook changes and policy updates regularly to make sure we deliver quality copy that is most likely to get approved.
If your ad is disapproved for copy-related reasons, we do offer a complimentary round of edits to help get your ads approved.
- When can I expect to receive my copy?
Our typical turnaround time is 3-5 business days unless you requested a rush fee in which case you would receive it sooner.
Once you complete our creative brief, you’ll receive a confirmation email and we’ll get started on your project immediately.
If we have questions or need more information to write your copy, a member of our team will reach out.
- How will I receive my copy?
Based on the delivery preference you select, your copy will arrive within its given date range, typically 3-5 business days.
When your copy is finished, you'll receive an email from our team with a Google Document link where you can view the copy for your project.
- What if I need edits or changes?
If your copy requires edits or changes, please submit your requests via email within 7 days of delivery We provide one round of revisions for FREE.
This does NOT include edits or rewrites based on information that was not included in the original creative brief or additional supplemental materials that were not provided at the start of your project.
If the changes are minor such as a word change or punctuation, you can copy and paste the text and make those changes yourself.
Typical edit turnaround time varies from 3-5 business days depending on the size and scope of the project.
*If you need additional revisions you will be charged our hourly agency rate of $125 an hour. We provide 2 rounds of revisions MAX (including the initial complimentary revisions).
- Do you offer refunds if I’m not satisfied with my copy?
No, we do not offer refunds. If you are dissatisfied with your copy after our writers have made the initial round of complimentary revisions you can request additional revisions at our hourly rate of $125 per hour.
- Do you guarantee ad performance?
Because there are numerous factors that determine the overall success of any ad campaign such as creative, landing pages, targeting, etc., we cannot guarantee the performance of any ad campaign.
- How long do I have to redeem my copy?
All single-order a la carte items must be redeemed within 30 days of purchase. That means you have 30 days from purchase to fill out your creative brief and submit your order.